Refund Policy At Hanqul, we are committed to providing the best service to our customers. If you are not satisfied with your order or if there is an issue with the product or service you received, we offer a flexible refund policy according to the following terms: Refunds within 24 Hours Customers can request a refund or cancel an order within 24 hours of receiving it. Products must be in their original condition and unused. Refundable Products Customers can return damaged or defective products. In such cases, a photo of the damaged product must be provided as proof. Non-Refundable Products Certain products, such as consumables (like food or beverages) or opened items, may not be refundable for health or safety reasons. Refund Process If you wish to request a refund, please contact our support team via the app or email within 24 hours of receiving the product. Your request will be processed as soon as possible, and we will provide you with the necessary instructions to complete the return. How Refunds Are Processed Once your return is approved, the amount paid will be refunded to the original payment method used for the order. Please note that the refund process may take 7 to 10 business days to complete. Exceptions Refunds may not be approved if the products have been used or altered in any way. Some orders may not be eligible for refunds based on the vendor's or service provider's policy. We are always here to help. If you need more information or assistance, please feel free to contact our support team.
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